Cant Log Into Windows 10 After Update
Some users who upgraded to Windows 10 are reporting that their PC is now stuck at the log in screen. In some cases, the field to enter the password is missing, in other cases the keyboard is missing or the password is not being accepted. In yet a related case, the mouse just appear on a blank black screen with the blue spinning circle. If you are facing such issues, read on.
Windows 10 stuck at log in screen
While the reason for each user could be different, here are some general troubleshooting steps which come to my mind. I cannot say that they will help you, but go through them and see if any of these help you.
The first issue I encountered was about a day after I got it. I typed in my password, which I know is correct, (I typed in one I knew was incorrect and it did not let me progress further.) and after it said “preparing windows” popped up and said, “we can’t log into your account”. Some users have recently reported that they have to login twice after restarting or shutting down a machine running on Windows 10 Fall Creators Update. After entering the Windows password, they subsequently get redirected back to the Windows 10 Welcome screen prompting to enter the credentials again. Jul 20, 2018 I am running Windows 10. Last week my system attempted to perform a major upgrade (to version 1803, April Creators Update), but the update failed and it rolled back to version 1709 (Fall Creators Update). Now when I try and sign into Windows 10, it says: 'Preparing Windows', then it says 'We can't sign into your account. This problem can often. Might be late but I found this can't login to Windows 10 after update also suggesting to temporary boot into safe mode or do a rollback. Safe mode didn't fix mine as the issue comes back on next restart, so I had to do a rollback instead. Kek4dayz said the Windows 10 black screen after login doesn’t appear when he boots into Safe Mode. This indicates that some third party driver might be at fault. However, the problem persisted. For some reason, I can't sign into my Microsoft account. When I try to sign into my account, I receive a message that says 'We can't sign into your account. Press the Power button at the Windows login screen. I started to experience issues logging into my account after installing one of those Windows updates. Luckily, i managed.
1] Check if your keyboard and mouse are working properly. Unplug then and reconnect them if you are working on a desktop.
2] Using the Power button in the bottom right corner, restart computer once or twice and see if you can proceed.
3] Can you use the On-screen keyboard from the Ease of Access menu at the bottom right corner of the log on screen? If so, see if you can type using it.
4] Using the Wi-Fi button in the bottom right corner, connect to an Internet connection and then see if the PC accepts your Microsoft Account login credentials. If not, then try your PIN.
5] If you are already connected, unplug the router, terminate the connection and try. Some have reported that this helped.
6] If you do not see the box to log in, press Ctrl+Alt+Del and see if it brings up the login box to enter your password.
7] Restart and boot Windows 10 in Safe Mode and run ChkDsk. Restart your PC and try.
Cannot Login Windows 10 After Update
8] In Safe Mode, Run services.mscand make sure Credentials Manager service is set on Automatic.
9] In Safe Mode, access the Advanced Startup Options and see if you can repair the installation.
10] Else while in Safe Mode, either Reset This PC or Rollback to your earlier OS.
I Can't Update Windows 10
Useful read: This post shows you how to access Safe Mode or Advanced Startup Options when Windows 10 is stuck on loading some screen with the spinning dots animation moving endlessly, welcome mode, login screen, starting Windows or will not boot.
These are the only thing that comes to my mind. If anyone has any ideas, please do share them below in the comments.
All the best!
Related Posts:
Sometimes your computer turns on as you'd expect, you get to the Windows login screen, but then something happens. Your computer might freeze up, reboot on its own, or just stop and not respond to anything you do.
Maybe you see the login screen but after entering your password, nothing happens. On the other hand, maybe you can log in but then Windows freezes and you have to reboot manually. Then again, maybe Windows seems to start but your desktop never shows up and all you can do is move your mouse around a blank screen.
Regardless of the specifics, this is the troubleshooting guide to use if Windows starts most of the way but you can't get logged in or your desktop never fully loads.
If you don't even get to the Windows login screen, or you see any kind of error message, see there are steps to follow to fix a computer that won't turn on.
Applies To: All versions of Windows, including Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP.
How to Fix Stopping, Freezing, and Reboot Issues During Windows Login
Start Windows in Safe Mode. If Windows fully starts in Safe Mode, just restart your computer from there as you normally would and see if Windows starts correctly. A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. Often times all Windows needs is a clean boot into Safe Mode and then a restart to clear up the problem.
Start Windows with the Last Known Good Configuration. Starting Windows with the Last Known Good Configuration will return driver and registry settings to the state they were in the last time Windows started up and shut down properly, possibly returning your computer to working order. Of course, this will only work if the cause of your Windows login issue is a registry or driver configuration issue.
It is safe to try Safe Mode before Last Known Good Configuration because the valuable information that's stored in the registry to make Last Known Good Configuration work properly, isn't written until Windows starts successfully in Normal Mode.
Repair your Windows installation. A common reason for Windows to fail between the login screen and the successful loading of the desktop is because one or more important Windows files are damaged or missing. Repairing Windows replaces these important files without removing or changing anything else on your computer.
In Windows 10, 8, 7, and Vista, this is called a Startup Repair. In Windows XP it's referred to as a Repair Installation.
The Windows XP Repair Installation is more complicated and has more drawbacks than the Startup Repair available in later Windows operating systems. If you're using Windows XP, you may want to wait until you've tried Steps 4, 5, and 6 before giving this a try.
Start Windows in Safe Mode and then use System Restore to undo recent changes. Windows could freeze, stop, or reboot during the login process because of damage to a driver, important file, or part of the registry. A System Restore will return all of those things to a time when your computer was working, which could solve your problem entirely.
If you can't enter Safe Mode for some reason, you can also perform a System Restore from Startup Settings (available for Windows 10 & 8 via Advanced Startup Options). Windows 7 & Vista users can access Safe Mode in System Recovery Options, which is available from the Advanced Boot Options menu, as well as from your Windows 7 or Windows Vista Setup DVD.
You will not be able to undo a System Restore if it's done from Safe Mode, Startup Settings, or from System Recovery Options. You might not care since you can't get to Windows normally anyway, but it's something you should be aware of.
Windows Server 2008 KMS and Evaluation Product Keys. Here you can get your Windows Operating System Product Keys to activate Windows. Windows Server 2008 Enterprise: YQGMW-MPWTJ-34KDK-48M3W-X4Q6V. Thanks for Eval key, I was using Windows server 2008 R2 datacenter key for my Home lab. However it got expired 10 days back. Can you help. Windows server 2008 enterprise product key. Free Key for Windows Server 2008 Enterprise; Free Oracle Application; Collection of Mozilla Firefox Shortcut; Security Code For CDMA and GSM Handphone; Free Application and Interesting Twitter Services; The Secret Of Google Chrome; Neobux Offers Something Different and Easy Payment. How to Make Windows cloning.
Scan your computer for viruses, again from Safe Mode. If you're having problems even getting that far, you may want to get your hands on free bootable antivirus tools for some programs that will scan for viruses even without access to Windows. A virus or other kind of malware might have caused a specific enough problem with a part of Windows to cause it to fail during login.
Clear the CMOS. Clearing the BIOS memory on your motherboard will return the BIOS settings to their factory default levels. A BIOS misconfiguration could be the reason that Windows can't get all the way to the desktop.
If clearing the CMOS does fix your Windows login problem, make sure any changes you make in BIOS are completed one at a time so if the problem returns, you'll know which change was the cause.
Replace the CMOS battery if your computer is more than three years old or if it's been off for an extended amount of time.
- CMOS batteries are very inexpensive and one that is no longer keeping a charge can cause all sorts of strange behavior at any point during a computer's startup process, all the way up to the loading of the Windows desktop.
Reseat everything in your computer that you can. Reseating will reestablish the various connections inside your computer and could clear up the issue that's preventing Windows from fully starting.
- Try reseating the following hardware and then see if Windows will fully start:
Unplug and reattach your keyboard, mouse, and other external devices as well.
Check for causes of electrical shorts inside your computer. An electrical short is sometimes the cause of problems during the Windows login process, especially reboot loops and hard freezes.
Test the RAM. If one of your computer's RAM modules fails completely, your computer won't even turn on. Most of the time, however, just a part of your computer's memory will fail.
- If your system memory is failing, your computer may freeze, stop, or reboot at any point, including during or after the Windows login process.
- Replace the memory in your computer if the memory test shows any kind of problem.
Make sure you've tried your best to complete the troubleshooting steps up to this one. Steps 11 and 12 both involve more difficult and destructive solutions to Windows not starting fully. It may be that one of the below solutions is necessary to fix your problem but if you haven't been diligent in your troubleshooting up to this point, you can't know for sure that one of the easier solutions above isn't the right one.
Test the hard drive. A physical problem with your hard drive is certainly a reason why Windows might not start fully. A hard drive that can't read and write information properly can't load the files necessary for Windows to start.
- Replace your hard drive if your tests show an issue. After replacing the hard drive, you'll need to perform a new installation of Windows.
- If no hard drive issues are found then the hard drive is physically fine, meaning the cause of your problem must be with Windows, in which case the next step will solve the problem.
Perform a clean install of Windows. This type of installation will completelyerase the drive Windows is installed on and then install the operating system again from scratch.
In Step 3, we advised that you try to solve this issue by repairing Windows. Since that method of fixing important Windows files is non-destructive, make sure that you've tried that before the completely destructive, last-resort clean install in this step.
Your computer should now allow you to login properly.